I enjoyed presenting and participating in the panel session last week as part of the User Engagement session within the MaaS Scotland Online Conference. For those who couldn’t attend, I was speaking about how we need to think more creatively about our methods of engagement and co-design while we continue to face social distancing restrictions. Many of the solutions that first come to mind are digital – using Zoom, WhatsApp, Mural, Padlet or Minecraft for instance.
On reflection, I felt I could have said more about how to engage and co-design with people who are not digitally connected or confident using these technologies.